Hospitality

Hotel Housekeeping

Course Fee R799.00

What is this course about?

The housekeeping department of a hotel covers the biggest area of a hotel, has the highest number of staff and has the biggest concentration of capital invested in a hotel. This course will help you to understand the basic people, processes and needs for a successful career in housekeeping.

Who should be doing this course?

This course is for those interested in entering the hospitality industry at the ground level – not only will you be able to do housekeeping in hotels, but also in B&Bs, holiday apartments and other places of accommodation in the hospitality industry.

Learning outcomes

After completing this course, you will be able to:

  • Understand housekeeping roles and responsibilities, and how it fits into the running of a hotel
  • Know the daily schedule and work pattern of a hotel housekeeper
  • Know what it takes to successfully service a guest room
  • Understand the qualities of success for a housekeeper

How is your course mark calculated?

Your course mark is calculated using the average mark obtained in each of the Chapter tests. In order to pass this course, you must obtain a final course mark of at least 50%. This means that even if you fail a few of the chapter tests, if your test marks in the other chapter tests are high enough you will still be able to pass the course. Good Luck!

Study at your own pace!

We’ve created our courses to suit your busy life! The duration of this course is based on a student guide where one 300 – 500 word article is read per day, and the assessment is done on a separate day after the relevant articles have been reviewed. But you can do the course in your own time and at your own pace. If you choose to do two readings per day, it will take you half of the estimated time, four readings per day means doing the course in a quarter of the time etc. We leave that decision up to you!

In the 6 chapters of this course you'll be covering the following areas:

CHAPTER 1 Introduction To The World Of Housekeeping
CHAPTER 2 The Housekeeping Department
CHAPTER 3 Room Attendant Work Pattern
CHAPTER 4 Servicing The Guest Room (Part One )
CHAPTER 5 Servicing The Guest Room (Part Two)
CHAPTER 6 Housekeeping Turn-Down
Thumbnail_eric_collier

Eric Collier

Educator

Eric Collier has a Masters Degree in Hospitality Management and has 28 years of industry experience and 17 years of academic experience in the hospitality industry. He has worked for the Southern Sun hotel group, Fedics Food Services and the Port Elizabeth Hotel Group. Eric has spent almost 20 years as a lecturer at the Cape Town Hotel School at the Cape Peninsula University of Technology. He is a NQF assessor for the Tourism and Hospitality Education and Training Authority. Eric has a passion for developing people and loves to pass on wisdom gained in his years of experience in the hospitality industry.

Not sure if this is the right course for you?

Let one of your career counselors help you make the right choice.

Related Courses

Working In A Hotel

Convener: Eric Collier

This course is a must for anyone who would like to peruse a career in the hospitality industry. You will get an overview of the industry and see what opportunities await. The...
read more

Restaurant Service Basics

Convener: Newton Hilton Cross

This course is designed to teach some basic principles on Table and Restaurant Service. This course discusses the servers’ job, types of establishments, and...
read more

Domestic Work: Essentials of Laundry Skills

Convener: Clare Shuttleworth-Richardson

Laundry skills are applicable to nearly everyone. Every day, millions of items of clothing are washed, dried and replaced in closets around the country. The skills to correctly...
read more

Domestic Work: Essentials Of Housekeeping

Convener: Clare Shuttleworth-Richardson

Onemillion South Africans are domestic workers (constituting around 8% of the country’s total workforce). Among the many duties of a domestic worker are jobs such...
read more

Customer Service Skills

Convener: Dr. Kim Viljoen

This course is designed to introduce the student to the importance and benefits of good customer service as well as how to determine who your customers are and what their...
read more