Business

Managing Business Processes

Course Fee R999.00

What Is This Course About?

Managers manage people and “things” and it is the management of the “things” that we will be focusing on. When we manage “things” such as production, sales, service, we are actually managing “processes” and “systems”. Learning how to manage business processes will help you to:

  • Explain what is meant by a process and a system and identify systems and processes in your workplace.
  • Compile a flowchart for a process in your workplace.
  • Compile a fishbone diagram illustrating the inputs/suppliers to a process in your workplace.
  • Use flowcharts in analysing process deficiencies.
  • Implement and use control points in evaluating processes and identify appropriate measurements and methods of feedback.

Who Should Be Doing This Course?

Managers who manage people and “things” - and it is the management of the “things” that we will be focusing on. When we manage “things” such as production, sales, service, we are actually managing “processes” and “systems”.

Learning Outcomes

After completing this course, you should be able to:

  • Explain what is meant by a process and a system and identify systems and processes in your workplace.
  • Define what is meant by a process, and give examples of workplace processes.
  • Explain what a flowchart is.
  • Draw a simple flowchart.
  • Define what is meant by a system, and give an example of a workplace system.
  • Explain what is meant by process management
  • Explain and illustrate what is meant by “owning a process”
  • Illustrate what is meant by input and output boundaries and interfaces
  • Discuss what is meant by a system, processes, sub-processes, tasks and actions
  • Illustrate your ability to use flowchart symbols in drawing a flowchart
  • Differentiate between the internal and external customers of the process/es in your workplace.
  • Draw a fishbone diagram for a process in your workplace.
  • Identify the “suppliers” to processes in your workplace and problems and potential problems that may result.
  • Implement and use control points in evaluating processes and identify appropriate measurements and methods of feedback.
  • List the 6 steps of Process Management.
  • Write an operational definition for a workplace process.
  • Build control points into processes and process flowcharts.
  • Explain the importance of measurements.
  • Identify the measurement critical for a workplace process and indicate how the measurement feedback could be presented.
  • Differentiate between incremental and breakthrough improvements in effecting improvements to processes.

How Is Your Course Mark Calculated? 

Your course mark is calculated using the average mark obtained in each of the Chapter tests. In order to pass this course, you must obtain a final course mark of at least 50%. This means that even if you fail a few of the chapter tests, if your test marks in the other chapter tests are high enough you will still be able to pass the course. Good Luck! 

Study at your own pace!

We’ve created our courses to suit your busy life! The duration of this course is based on a student guide where one 300 – 500 word article is read per day, and the assessment is done on a separate day after the relevant articles have been reviewed. But you can do the course in your own time and at your own pace. If you choose to do two readings per day, it will take you half of the estimated time, four readings per day means doing the course in a quarter of the time etc. We leave that decision up to you! 

In the 4 chapters of this course you'll be covering the following areas:

CHAPTER 1 Introduction to Systems and Processes
CHAPTER 2 Introduction to Process Management
CHAPTER 3 Customers, Input and Suppliers
CHAPTER 4 Process Management: Control, Measurement and Improvement
Thumbnail_sarel

Sarel Snyman

Educator

Sarel started his professional career in Human Resource Management and People Development. He then moved into Information Technology (IT) and pursued a successful career as Senior Business Analyst, Senior Project Manager, Client Account Manager and Programme Director. His experience includes Enterprise Resource Planning implementations, with the focus on SAP and Oracle environments.
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Dr Jan Kietzmann

Educator

Jan Kietzmann received his PhD in 2007 from the London School of Economics and joined Simon Fraser University's Beedie School of Business at SFU in 2008. As a professor of MIS and of Innovation & Entrepreneurship, Jan's research interests combine organizational and social perspectives related to new and emerging technologies. Jan’s current research projects include such phenomena as social media, crowdsourcing, user-generated content, 3D printing, gamification and sharing economies. Jan is perhaps best known for his award-winning 2011 article Social media? Get serious! Understanding the functional building blocks of social media.

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