Cashier And Retail Assistant

Course Fee R799.00

What is this course about?

This course is designed to teach the basic principles of being a cashier and general retail assistant. The course will take learners through the basics principles and skills required to succeed in a retail environment. 
Some of the skills taught in the course include:
•    Projecting a positive personal image 
•    Promoting professional work ethics. 
•    Customer care 
•    Basic operating procedures
•    Work station maintenance 
•    Security 

Anyone who wants to either get a job in retail, or to improve their personal skills will benefit from this course.

Who should be doing this course?

This course will help anyone who wants to pursue a career in retail or for a person attending to customers in a retail environment. The retail jobs targeted in this course may include:
•    Cashier 
•    Store assistant
•    Counter assistant 
•    General store worker.  
•    It is also suitable for an individual who would like to improve their general customer service.

Learning outcomes

After completing this course, you should be able to:
•    Understand the Retail Environment.
•    Learn about the different departments in a store.
•    Understand basic interpersonal skills when dealing with customers.
•    Understand how to project a professional personal image.
•    Illustrate what a professional work station should look like.
•    Understand the operating and security procedures in the retail environment.
•    Recognize how to deal with tough issues at work.

How is your course mark calculated?

Your course mark is calculated using the average mark obtained in each of the Chapter tests. In order to pass this course, you must obtain a final course mark of at least 50%. This means that even if you fail a few of the chapter tests, if your test marks in the other chapter tests are high enough you will still be able to pass the course. Good Luck! 

Study at your own pace!

We’ve created our courses to suit your busy life! The duration of this course is based on a student guide where one 300 – 500 word article is read per day, and the assessment is done on a separate day after the relevant articles have been reviewed. But you can do the course in your own time and at your own pace. If you choose to do two readings per day, it will take you half of the estimated time, four readings per day means doing the course in a quarter of the time etc. We leave that decision up to you!

In the 6 chapters of this course you'll be covering the following areas:

CHAPTER 1 What is Retail?
CHAPTER 2 Departments in Store and Interpersonal Skills
CHAPTER 3 Projecting a Professional Personal Image
CHAPTER 4 Projecting a Professional Workstation
CHAPTER 5 Operating and Security Procedures
CHAPTER 6 Dealing with tough situations at work

Leeza Langford


Leeza Langford resides in the Eastern Cape and has over 26 years’ working experience in sales, field marketing, merchandising, training, operations and project management. She has worked in various industries such as retail, wholesale, national lottery and mobile banking. In working with so many organisations, Leeza has gained a comprehensive knowledge of the retail environment. She has worked in both formal and informal geographical regions of South Africa, and has built relations with different business sectors through the launch of the South African National Lotteries and the business development of various FMCG products. Leeza has a National Diploma in Entrepreneurship and Business Management, and is a Certified Skills Development Facilitator and Assessor. Leeza currently resides in the Eastern Cape, where aside from developing course material, she is also the Regional Manager (Operations & Sales) for TYME Digital Bank.

Martin Neethling


Martin is a practicing marketer, currently CMO at Pioneer Foods. He is also a Research Associate at the UCT Unilever institute of Strategic Marketing, and adjunct faculty at the University of Stellenbosch Business School (Exec Ed). His career spans nearly 30 years, including Director of Marketing and Financial Services at Ackermans Group, Chairman of Jay Jays, and Managing Director of Berry Bush BBDO. Martin started his career at Unilever and has spent most of his career in FMCG and Retail, also teaching and consulting extensively in the area of Strategic Marketing. Martin is also a Director of the Marketing Association of South Africa (MASA).

Great course


This was amazing. I am a 19 year old and this experience has taught me that I can study on my own and I passed! This is a great and i think anyone can do it and improve themselves. 

Not sure if this is the right course for you?

Let one of your career counselors help you make the right choice.

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