TSIBA Conflict Management and Negotiation Skills

Course Fee R799.00

What is this course about?

The course is developed and endorsed by TSiBA Business School. Conflict is driven, managed and resolved at an emotional level.  Emotions in turn, are shaped by the subconscious mind, preconceptions and perceptions, but also by new information. This belongs to the fields of psychology and sociology and involve unfamiliar and academic terminology. Initially, this may be somewhat confusing, but the picture will become clearer and the relevance of these concepts will become self-explanatory.

Negotiation is a much wider concept than is commonly understood. The average person negotiates numerous times per day. These negotiations are not necessarily obvious or dramatic, and most of the time they are not relationship or situation killers in the short term. However, over time they could have an enormous effect on people’s lives.

The purpose of this course is not only to impart knowledge. Knowledge of conflict and negotiation is good, but not good enough. The correct behaviour in this regard is often counter-intuitive, and a proper internalisation process is required before one can expect a real improvement in performance. It is recommended that students start compiling a list of the things that strike them about their own natural style from the first day. This will assist in developing a customised, personal blueprint for negotiation.

Who should be doing this course?

This course will help anyone who works in an environment that requires them to manage conflict as well as be involved in tense decision-making, specifically those which involve negotiations. There is an inevitability regarding conflict within the work place particularly when doing business or dealing with HR. An understanding of the nature of negotiations and how best decisions can be made with as little conflict as possible. Even with this knowledge, conflict can often occur and when it does, knowing some tools to implement can give you the best chance of handling conflict as it arises, so that everyone involved can share their experiences and come to some form of equitable outcome.

Learning outcomes

After completing this course, you should be able to:

  • Understand what conflict is in a business context
  • Understand the role emotions and rational thought can play in conflict and conflict management 
  • Describe what conflict escalation is and what leads to it
  • Analyse the landscape in which negotiations take place
  • Develop your own blue print for principled negotiation
  • Understand what the win-win philosophy and strategies are
  • Understand how to setup negotiations
  • List various negotiation techniques
  • Understand how to overcome obstacles in negotiations

How is your course mark calculated?

Your course mark is calculated using the average mark obtained in each of the Chapter tests. In order to pass this course, you must obtain a final course mark of at least 50%. This means that even if you fail a few of the chapter tests, if your test marks in the other chapter tests are high enough you will still be able to pass the course. Good Luck! 

Study at your own pace!

We’ve created our courses to suit your busy life! The duration of this course is based on a student guide where one 300 – 500 word article is read per day, and the assessment is done on a separate day after the relevant articles have been reviewed. But you can do the course in your own time and at your own pace. If you choose to do two readings per day, it will take you half of the estimated time, four readings per day means doing the course in a quarter of the time etc. We leave that decision up to you! 

In the 3 chapters of this course you'll be covering the following areas:

CHAPTER 1 Conflict Management
CHAPTER 2 Negotiation Philosophy and Principles – the what…
CHAPTER 3 Setup and Negotiation Techniques – the how …

TSIBA Business School


TSIBA Business School is an accredited higher education institution offering graduate and post-graduate business qualifications. Founded in 2004, TSIBA Business School aims to prepare exceptional and ambitious graduates to have a profound impact on their world and their own future.

Great and very informative course

Simthandile Gxasheka

The course is very informative and educating, its great value for money.

Not sure if this is the right course for you?

Let one of your career counselors help you make the right choice.

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