Teachers Professional Development Points

Conflict Resolution and Assertiveness Training

Course Fee R400.00
This is a SACE accredited course.
Accreditation number: 11534

Endorsed by SACE for 15 CPTD points

 

RELATED COURSES:

If you liked this course, we think you will also like:

  • Leadership and Management
  • Emotional Intelligence
  • Ethics in the Workplace

 

 

What this course is about?

 

Ultimately members of the human race are unable to live with each other without conflict. This tendency towards conflict is an ever-present danger in business and is yet another challenge for the manager.  Individuals experience conflict when their opinions, values, needs or actions are in opposition to others. Teams experience conflict as they learn to work together.  Conflict can lead to more open communication, creative problem solving and enhanced relationships. BUT, when it is not managed effectively, it can result in destroyed relationships.  

As a leader/manager, it is essential to accept conflict, see it as an opportunity and manage it in such a way that enhances the competence and commitment of all parties involved.  All parties gain more by co-operation than by conflict. Learn more about how to use conflict in a constructive and positive way by applying the principals discussed in detail within this course.

 

Who should be doing this course?

The Conflict Resolution and Assertiveness Training Module is suitable for those in school management and leadership positions, for aspiring school managers, and for those responsible for subject/learning area/phase leadership in schools.  It is also suitable for all teachers who want to learn more about conflict resolution and assertiveness and how these two skills can be applied in the workplace and in personal relationships.

 

Learning outcomes

After completing this course, you should be able to:

  • Describe the main sources of conflict.
  • Explain appropriate techniques in conflict management
  • Describe the appropriate strategies to manage conflict
  • Understand how to be assertive but not aggressive
  • Demonstrate and model assertive behaviour for win-win outcomes
  • Develop and demonstrate a variety of assertive techniques

 

How your final mark is calculated?

Your course is mark is calculated using the average mark obtained in each of the Chapter tests. In order to pass this course, you must obtain a final course mark of at least 70%. This means that even if you fail a few of the chapter tests, if your test marks in the other chapter tests are high enough you will still be able to pass the course. Good Luck!

 

Study at your own pace!

We’ve created our courses to suit your busy life! The duration of this course is based on chapters and video clips to watch. Short multiple choice questions after chapters test understanding and possible application of knowledge. You can do the course in your own time and at your own pace. If you choose to do two readings per day, it will take you half of the estimated time, four readings per day means doing the course in a quarter of the time etc. We leave that decision up to you!

 

 

In the 9 chapters of this course you'll be covering the following areas:

CHAPTER 1 What is Conflict?
CHAPTER 2 Sources of Conflict
CHAPTER 3 Communication Styles
CHAPTER 4 Conflict Management Styles
CHAPTER 5 Outcomes of Conflict
CHAPTER 6 Managing Disagreement
CHAPTER 7 Assertiveness
CHAPTER 8 How to control emotions
CHAPTER 9 How to resolve conflict
Thumbnail_cathy

Cathy Fry

Educator

Cathy Fry has over 30 years of teaching and training experience in South Africa. She was principal two top independent junior girls’ schools in Johannesburg. Cathy’s expertise lies in ECD and primary education as well as whole school improvement and curriculum development. Cathy has been involved in teacher development and bursary programmes for disadvantaged children throughout her career in independent schools. She was a long standing member of the ISASA (Independent Schools Association of South Africa) Curriculum Development Programme as well as a member of the SAHISA (Southern African Heads of Independent Schools Association) Council, representing junior schools throughout South Africa. Cathy is highly qualified with a B.Ed from London University in 1977, a Diploma in Remedial Education from UNISA, a Masters in Philosophy, Second Language Acquisition, from Stellenbosch and a Master’s in Education from the University of the Witwatersrand in 2012. Cathy has also attended the Leadership Development Programme at the Wits Business School and is a registered assessor and moderator with the Service and ETDP SETAS. In 2012 she completed a Foundations in Coaching Course, online, from GET Smarter. After setting up her own company, Ukhanyiso Ebantwini, in 2012 Cathy has worked in both independent and state schools running a series of teacher development workshops. Her company is a service provider for SACE and has several SETA accredited qualifications. Cathy has developed online teacher training materials in 21st Century teaching and learning, study skills and leadership and management. She has worked with NPOs in Diepsloot, Tembisa, Modimolle and Johannesburg facilitating school leadership and management workshops, coaching and mentoring School Management Teams and running accredited ECD teacher development. She is an accredited facilitator for the British Council and has been put forward for validation as a Master Trainer. Cathy also works for Umalusi doing desk top evaluations for independent schools and she is a level 1 trainer in Philosophy for Children (P4C) in South Africa. Cathy’s passion for education, self-motivation and drive have been at the forefront of her success in independent schools and in the development of her own company.
Thumbnail_cathy

Cathy Fry

Educator

Cathy Fry has over 30 years of teaching and training experience in South Africa. She was principal two top independent junior girls’ schools in Johannesburg. Cathy’s expertise lies in ECD and primary education as well as whole school improvement and curriculum development. Cathy has been involved in teacher development and bursary programmes for disadvantaged children throughout her career in independent schools. She was a long standing member of the ISASA (Independent Schools Association of South Africa) Curriculum Development Programme as well as a member of the SAHISA (Southern African Heads of Independent Schools Association) Council, representing junior schools throughout South Africa. Cathy is highly qualified with a B.Ed from London University in 1977, a Diploma in Remedial Education from UNISA, a Masters in Philosophy, Second Language Acquisition, from Stellenbosch and a Master’s in Education from the University of the Witwatersrand in 2012. Cathy has also attended the Leadership Development Programme at the Wits Business School and is a registered assessor and moderator with the Service and ETDP SETAS. In 2012 she completed a Foundations in Coaching Course, online, from GET Smarter. After setting up her own company, Ukhanyiso Ebantwini, in 2012 Cathy has worked in both independent and state schools running a series of teacher development workshops. Her company is a service provider for SACE and has several SETA accredited qualifications. Cathy has developed online teacher training materials in 21st Century teaching and learning, study skills and leadership and management. She has worked with NPOs in Diepsloot, Tembisa, Modimolle and Johannesburg facilitating school leadership and management workshops, coaching and mentoring School Management Teams and running accredited ECD teacher development. She is an accredited facilitator for the British Council and has been put forward for validation as a Master Trainer. Cathy also works for Umalusi doing desk top evaluations for independent schools and she is a level 1 trainer in Philosophy for Children (P4C) in South Africa. Cathy’s passion for education, self-motivation and drive have been at the forefront of her success in independent schools and in the development of her own company.

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