Endorsed by SACE for 15 CPTD points

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• Leadership and Management
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What this course is about?

Ultimately members of the human race are unable to live with each other without conflict. This tendency towards conflict is an ever-present danger in business and is yet another challenge for the manager.  Individuals experience conflict when their opinions, values, needs or actions are in opposition to others. Teams experience conflict as they learn to work together.  Conflict can lead to more open communication, creative problem solving and enhanced relationships. BUT, when it is not managed effectively, it can result in destroyed relationships.  

As a leader/manager, it is essential to accept conflict, see it as an opportunity and manage it in such a way that enhances the competence and commitment of all parties involved.  All parties gain more by co-operation than by conflict. Learn more about how to use conflict in a constructive and positive way by applying the principals discussed in detail within this course.

Who should be doing this course?

The Conflict Resolution and Assertiveness Training Module is suitable for those in school management and leadership positions, for aspiring school managers, and for those responsible for subject/learning area/phase leadership in schools.  It is also suitable for all teachers who want to learn more about conflict resolution and assertiveness and how these two skills can be applied in the workplace and in personal relationships.

Learning outcomes

After completing this course, you should be able to:

• Describe the main sources of conflict.
• Explain appropriate techniques in conflict management
• Describe the appropriate strategies to manage conflict
• Understand how to be assertive but not aggressive
• Demonstrate and model assertive behaviour for win-win outcomes
• Develop and demonstrate a variety of assertive techniques

How your final mark is calculated?

Your course is mark is calculated using the average mark obtained in each of the Chapter tests. In order to pass this course, you must obtain a final course mark of at least 70%. This means that even if you fail a few of the chapter tests, if your test marks in the other chapter tests are high enough you will still be able to pass the course. Good Luck!

Study at your own pace!

We’ve created our courses to suit your busy life! The duration of this course is based on chapters and video clips to watch. Short multiple choice questions after chapters test understanding and possible application of knowledge. You can do the course in your own time and at your own pace. If you choose to do two readings per day, it will take you half of the estimated time, four readings per day means doing the course in a quarter of the time etc. We leave that decision up to you!