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Call centres - Short Courses

Contact Centre Sales (Telesales) Part 2

Convener: Media24 - On The Dot

This course is the accredited 5-day practical in-house component to Contact Centre Sales (Telesales) Part 1 and is aligned to the unit standard Implement Contact Centre...
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Contact Centre Sales (Telesales) Part 1

Convener: Media24 - On The Dot

This course was developed specifically for contact centre agents, to empower them with the necessary knowledge and skills to perform on a high standard to Implement Contact...
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Customer Relationship Management

Convener: TSiBA Business School

What is this courseabout? This course explores the relationship between a business and its customers. In this course you will learn about different types of customers,...
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Personal Selling Skills

Convener: Dr. Kim Viljoen

This course has been designed for anyone who currently sells products and services to customers on a daily basis or someone who wants to secure a selling job in an...
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Customer Service Skills

Convener: Dr. Kim Viljoen

This course is designed to introduce the student to the importance and benefits of good customer service as well as how to determine who your customers are and what their...
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