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Management - Short Courses

Conflict Management and Negotiation Skills

Convener: TSiBA Business School

The course is developed and endorsed by TSiBA Business School. Conflict is driven, managed and resolved at an emotional level. Emotions in turn, are shaped by the...
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Customer Relationship Management

Convener: TSiBA Business School

What is this courseabout? This course explores the relationship between a business and its customers. In this course you will learn about different types of customers,...
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Becoming A Trusted Supervisor

Convener: Nathalie Houtzamer

Who should be doing this course? Anyone in a leadership capacity wishing to improve their skills, anyone who wants to become a supervisor or someone who has been a supervisor...
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Business Innovation

Convener: Prof David Priilaid

What is this courseabout? Businesses are classically designed to fight it out in heated competition. The consequence of this competition is a diminishment in profitability...
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Change Management

Convener: Sarel Snyman

Dealing with change is probably one of the greatest challenges faced by all managers in the workplace, and the varying degrees of resistance to change, certainly test leadership...
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Finance For Non-Financial Managers

Convener: Sarel Snyman

What is this courseabout? This course includes: The sources and applications of funds in a business The meaning and importance of working capital Reading and...
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Developing People

Convener: Sarel Snyman

Managing performance and developing people go hand in hand. To manage performance in an ever changing work environment, it is necessary to have competent employees, and ongoing...
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Teamwork And Handling Conflict

Convener: Philip Broster

This course aims to introduce to the learner the ways in which groups can and do work together showing the different roles that most regularly play out in group situations. The...
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Managing Effective Teams

Convener: Sarel Snyman

Organisations are made up of people working together to achieve some common end. Getting people to work well together is as important as motivating individuals. This module...
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Business Correspondence

Convener: Philip Broster

This course aims to firstly introduce to you the reasons why clearly written well organized business correspondence is vital to any and all businesses. The course will then...
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Strategic Business Tools

Convener: Prof David Priilaid

This course follows on the EntrepreneurshipPlanning course by Professor David Priilaid. We recommend that you do the Entrepreneurship Planning course first, as it will...
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Leadership Principles In Management

Convener: Sarel Snyman

Leadership that empowers employees and encourages an unconditional move to excellence is often in short supply in organisations. In this course, the emphasis is on:...
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Managing Business Processes

Convener: Sarel Snyman

Managers manage people and “things” and it is the management of the “things” that we will be focusing on. When we manage “things” such as...
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Problem Solving In Management

Convener: Sarel Snyman

Successful organisations look on problems as opportunities to improve performance – they confront and resolve them. They have a clear commitment to making and...
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