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Retail - Short Courses

Perishable Food Management: Principles And Practice

Convener: Ras Smit

Perishable Food Handling Principles and Practice will introduce students to the specialised area of perishable foods. This includes all fresh, chilled, frozen and hot foods...
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Merchandising Principles and Practice

Convener: Ras Smit

This course is focused on introducing students to the vital and exciting function of retail merchandising. Retailers everywhere today, rely heavily on merchandisers, to ensure...
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Customer Relationship Management

Convener: TSiBA Business School

What is this courseabout? This course explores the relationship between a business and its customers. In this course you will learn about different types of customers,...
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Retail Service Excellence

Convener: Paul Nzounhenda

The course covers ‘people skills’ from several angles such as attitude, teamwork and the expectations of all the different role players and stakeholders. An...
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How To Run A Retail Business

Convener: Nina Madsen

On completion of this course you will have gained insights into what retail is, the role of a retailer and how to get started in a retail business. The course focuses on...
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Cashier And Retail Assistant

Convener: Leeza Langford

This course is designed to teach the basic principles of being a cashier and general retail assistant. The course will take learners through the basics principles and skills...
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Personal Selling Skills

Convener: Dr. Kim Viljoen

This course has been designed for anyone who currently sells products and services to customers on a daily basis or someone who wants to secure a selling job in an...
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Customer Service Skills

Convener: Dr. Kim Viljoen

This course is designed to introduce the student to the importance and benefits of good customer service as well as how to determine who your customers are and what their...
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