Forecourt Pump Attendant: Petrol Attendant Basics

Course Fee R799.00

What is this course about?

There are approximately 140 000 people employed at South African service stations. This course is a must for anyone who would like to pursue a career as a forecourt attendant at a retail service station. This introduction will help to equip you with the basic knowledge to start your journey to becoming a competent petrol attendant. It gives an overview of the retail service station industry and shows what opportunities are available in this sector. The chapters will demonstrate the various elements of a forecourt and different skills and competencies. It will also give you a broad picture of where the forecourt fits into the bigger picture of the oil industry. You will learn the terminology, processes and essential qualities of a successful employee at a retail service station forecourt.

Who should be doing this course?

The Forecourt Service Station course is perfect for all those who are:

  • Looking to get a job as a retail service station forecourt attendant
  • Looking to improve their chances of a promotion to a supervisory level on the forecourt
  • Looking to improve their knowledge of the retail service station industry (including cashiers who want to get a job at a service station).
  • Employees who want to understand the ‘bigger picture’ of the industry with the hope of advancing into a better position.
  • Employers and retail service station owners who want to train their staff in petrol retail essentials.
  • New owners of a retail service station who would like a base knowledge of forecourt management.

Learning outcomes

After completing this course, you should be able to:

  • Understand what the forecourt business is about and how it fits into the petroleum industry.
  • Know the different types of customers on the forecourt
  • Understand the flow, costing and support of wet stock at a retail service station.
  • Understand the personal, business and oil company responsibility and accountability.
  • Understand the methods of shrinkage and loss
  • Know the impact of shrinkage
  • Know how to prevent shrinkage. 
  • Understand the importance of good service for employees on the forecourt
  • Know the customer experience steps
  • Understand teamwork and how to overcome customer objections.
  • Know the key components of housekeeping, personal hygiene and safety on the forecourt.

How is your course mark calculated?

Your course mark is calculated using the average mark obtained in each of the Chapter tests. In order to pass this course, you must obtain a final course mark of at least 50%. This means that even if you fail a few of the chapter tests, if your test marks in the other chapter tests are high enough you will still be able to pass the course. Good Luck! 

Study at your own pace!

We’ve created our courses to suit your busy life! The duration of this course is based on a student guide where one 300 – 500 word article is read per day, and the assessment is done on a separate day after the relevant articles have been reviewed. But you can do the course in your own time and at your own pace. If you choose to do two readings per day, it will take you half of the estimated time, four readings per day means doing the course in a quarter of the time etc. We leave that decision up to you! 

In the 6 chapters of this course you'll be covering the following areas:

CHAPTER 1 Welcome to the forecourt
CHAPTER 2 Wet Stock Management: Retail Service Station processes
CHAPTER 3 The Business Environment
CHAPTER 4 Concept of Shrinkage and Losses
CHAPTER 5 The Customer Experience
CHAPTER 6 Maintenance functions

Nathalie Houtzamer


Nathalie is a seasoned capability development leader with 18 years’ experience in the Retail Service Station Industry. She has worked for two major oil companies (Shell & Engen), and has 24 years experience across various portfolios and value chains within retail. Her experience ranges from supplier and distribution, customer service, sales operations, learning and development, training, financial and budgeting, strategy, content design and development and convenience amongst others. Nathalie has completed a BCom (UWC), an MBL in 2010 and a BCom Honours degree in Organisational Psychology in 1015. She has a passion for developing peoples’ capabilities in order to grow people and processes for future economic sustainability.



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