What is this course about?

The housekeeping department of a hotel covers the biggest area of a hotel, has the highest number of staff and has the biggest concentration of capital invested in a hotel. This course will help you to understand the basic people, processes and needs for a successful career in housekeeping.

Who should be doing this course?

This course is for those interested in entering the hospitality industry at the ground level – not only will you be able to do housekeeping in hotels, but also in B&Bs, holiday apartments and other places of accommodation in the hospitality industry.

Learning outcomes

After completing this course, you will be able to:

• Understand housekeeping roles and responsibilities, and how it fits into the running of a hotel
• Know the daily schedule and work pattern of a hotel housekeeper
• Know what it takes to successfully service a guest room
• Understand the qualities of success for a housekeeper

How is your course mark calculated?

Your course mark is calculated using the average mark obtained in each of the Chapter tests. In order to pass this course, you must obtain a final course mark of at least 50%. This means that even if you fail a few of the chapter tests, if your test marks in the other chapter tests are high enough you will still be able to pass the course. Good Luck!

Study at your own pace!

We’ve created our courses to suit your busy life! The duration of this course is based on a student guide where one 300 – 500 word article is read per day, and the assessment is done on a separate day after the relevant articles have been reviewed. But you can do the course in your own time and at your own pace. If you choose to do two readings per day, it will take you half of the estimated time, four readings per day means doing the course in a quarter of the time etc. We leave that decision up to you!