What is this course about?
There are thousands of spaza shops and micro-retail owners in South Africa. These businesses not only supply goods and provide livelihoods for their owners, but they also serve the community by bringing goods to areas not serviced by national retail chains. This course is designed to help spaza shop owners to improve their offering, service and business processes. A much needed course for many South Africans.
Who should be doing this course?
Any current or aspiring spaza shop owner should do this course. It will give you the tools to build your business in an orderly and sustainable way.
After completing this course, you should be able to:
- Know the basic terminology of retail trade
- Determine the core business of your store
- Understand how to manage a spaza shop or small retail outlet as well as build a supply chain network
- Know some basic principles of customer service and store promotion
- Understand how to deal with some business challenges like growing the business, changing direction and dealing with a slump
How is your course mark calculated?
Your course mark is calculated using the average mark obtained in each of the Chapter tests. In order to pass this course, you must obtain a final course mark of at least 50%. This means that even if you fail a few of the chapter tests, if your test marks in the other chapter tests are high enough you will still be able to pass the course. Good Luck!
Study at your own pace!
We’ve created our courses to suit your busy life! The duration of this course is based on a student guide where one 300 – 500 word article is read per day, and the assessment is done on a separate day after the relevant articles have been reviewed. But you can do the course in your own time and at your own pace. If you choose to do two readings per day, it will take you half of the estimated time, four readings per day means doing the course in a quarter of the time etc. We leave that decision up to you!