Learning Outcomes

• Understand how personal selling fits into the marketing mix
• Determine how to read and understand what your customers are asking for
• Gain an understanding of the ten steps of the selling process
• Determine what prospecting means and how it is done
• Understand the different ways to contact customers
• Learn how to qualify customers’ needs
• Determine how to deliver an effective sales presentation
• Learn how to handle customers objections
• Learn how to negotiate with customers
• Overcome customer objections
• Determine how to deliver effective after sales service
• Gain an understanding of how to retain customers in the long term

How Is Your Course Mark Calculated

Your course mark is calculated using the average mark obtained in each of the Chapter tests. In order to pass this course, you must obtain a final course mark of at least 50%. This means that even if you fail a few of the chapter tests, if your test marks in the other chapter tests are high enough you will still be able to pass the course. Good Luck! 

Study at your own pace!

We’ve created our courses to suit your busy life! The duration of this course is based on a student guide where one 300 – 500 word article is read per day, and the assessment is done on a separate day after the relevant articles have been reviewed. But you can do the course in your own time and at your own pace. If you choose to do two readings per day, it will take you half of the estimated time, four readings per day means doing the course in a quarter of the time etc. We leave that decision up to you!