Problem Solving In Management

Course Fee R999.00

What Is This Course About?

Successful organisations look on problems as opportunities to improve performance – they confront and resolve them. They have a clear commitment to making and implementing decisions at the earliest opportunity. They create an environment in which their managers, supervisors, and employees are encouraged and enabled to identify potential problems and to resolve them proactively wherever possible.

Problem solving and decision making go hand in hand, and this module also deals with creativity. All too often, managers rely heavily on precedent instead of approaching the situation creatively.

Learning Outcomes

In this module, the focus is on:

  • Differentiating between problems that can be dealt with / solved by you and those that can be delegated
  • The use / application of problem solving models / processes
  • The advantages and disadvantages of including subordinates in problem_ and decision making (and using these opportunities to develop / coach)
  • Use of creativity techniques to improve problem solving and decision making
  • The role and importance of Information Technology and Information Systems in the operation of business, problem solving and decision making
  • Information is critical for good decision making – successful management of information contributes to profitability by improving processes, increasing productivity and competitive advantage

How Is Your Course Mark Calculated? 

Your course mark is calculated using the average mark obtained in each of the Chapter tests. In order to pass this course, you must obtain a final course mark of at least 50%. This means that even if you fail a few of the chapter tests, if your test marks in the other chapter tests are high enough you will still be able to pass the course. Good Luck! 

Study at your own pace!

We’ve created our courses to suit your busy life! The duration of this course is based on a student guide where one 300 – 500 word article is read per day, and the assessment is done on a separate day after the relevant articles have been reviewed. But you can do the course in your own time and at your own pace. If you choose to do two readings per day, it will take you half of the estimated time, four readings per day means doing the course in a quarter of the time etc. We leave that decision up to you! 

In the 4 chapters of this course you'll be covering the following areas:

CHAPTER 1 Overview Of Problem Solving And Decision Making
CHAPTER 2 Solving Problems
CHAPTER 3 Participation Of Subordinates In Problem Solving And Decision Making
CHAPTER 4 Creativity In Problem Solving And Decision Making

Sarel Snyman


Sarel started his professional career in Human Resource Management and People Development. He then moved into Information Technology (IT) and pursued a successful career as Senior Business Analyst, Senior Project Manager, Client Account Manager and Programme Director. His experience includes Enterprise Resource Planning implementations, with the focus on SAP and Oracle environments.

Prof David Priilaid


Prof Priilaid is an academic currently resident at the University of Cape Town, which is rated the top university in Africa and is regularly pegged within the top 100 to 150 universities globally. Within the School of Management Studies he convenes the Postgraduate Diploma in Entrepreneurship, teaching a number of topics across the school, including entrepreneurial strategies, new venture planning, blue-ocean thinking, customer-facing strategy, and creativity in business. He is regarded as one of the faculty’s top teachers, in 2009 receiving the CHED Award for Collaborative Educational Practice in recognition of innovative educational practice at UCT.

Easy to Understand

Amanda van Heerden

What I liked about this course is that it is easy to understand, brief and to the point. This course is a good way of improving one's skills. Thank you! 

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