Teamwork And Handling Conflict

Course Fee R799.00

What this course is about?

This course aims to introduce to the learner the ways in which groups can and do work together showing the different roles that most regularly play out in group situations. The course will explain what exactly a team is and the many ways a team can operate within an organization. Sometimes teams can bring out the best work from the individuals and therefore for the organization for whom they work but sometimes when teams do not work well together then the organization and the individuals can suffer. Understanding how best to organize and run teams can enhance productivity and result in a better functioning organization. The course will explain the theories and practices of getting the best out of teams. The course will also explain some of the best ways of handling conflict in the workplace when it inevitably occurs including how to communicate assertively.


Who should be doing this course?

This course will help anyone who works in an environment that requires them to work in teams or groups. There is an inevitability regarding conflict within the work place particularly when working in teams. An understanding of the nature of teams and how best they can operate can be a useful tool in getting you and your teams to work more efficiently and productively. Even with this knowledge conflict can often occur and when it does knowing some tools to implement can give you the best chance of handling conflict as it arises so that everyone involved can share their experiences and come to some form of equitable outcome that leads to improved team coherence and productivity.


Learning outcomes

After completing this course, you should be able to:

  • Understand what constitutes a team in a business context 
  • Understand the various personality types and how they might affect the way they perform in a team. Examine the ways in which groups normally form and perform.
  • Outline the various roles individuals should play within a team to ensure functioning of the team
  • Analyse the dangerous ways Groupthink can occur to halt decent debate and decision making in a team.
  • Examine the ways in which teams can avoid Groupthink
  • Understand and apply the various ways leadership can be an effective tool in business
  • Understand the dangers of attempting to communicate cross-culturally
  • Understand and apply the best practices in communicating cross-culturally
  • Understand the way that conflict is inevitable
  • Understand and apply the best methods of communicating assertively so that conflict can best be handled


How is your course mark calculated?

Your course is mark is calculated using the average mark obtained in each of the Chapter tests. In order to pass this course, you must obtain a final course mark of at least 50%. This means that even if you fail a few of the chapter tests, if your test marks in the other chapter tests are high enough you will still be able to pass the course. Good Luck!

Study at your own pace!

We’ve created our courses to suit your busy life! The duration of this course is based on a student guide where one 300 – 500 word article is read per day, and the assessment is done on a separate day after the relevant articles have been reviewed. But you can do the course in your own time and at your own pace. If you choose to do two readings per day, it will take you half of the estimated time, four readings per day means doing the course in a quarter of the time etc. We leave that decision up to you!

In the 6 chapters of this course you'll be covering the following areas:

CHAPTER 1 Introduction To Teams And Group Work
CHAPTER 2 Personality Types And Group Forming Processes
CHAPTER 3 Belbin’s Team Roles
CHAPTER 4 Dangers Of Groupthink
CHAPTER 5 Preventing Groupthink, Vision And Mission And Codes Of Conduct
CHAPTER 6 Handling Conflict

Philip Broster


Philip Broster has a Master of Philosophy degree in Sociology with a specialisation in Diversity Studies. He is a lecturer at the UCT Professional Communication Unit. Philip has lectured at NGOs, private, for-profit, and public tertiary institutions in a range of faculties and disciplines. He has also consulted in business on various issues regarding communication. He is passionate about education in South Africa.

Olebogeng Selebi


Olebogeng Selebi is a lecturer and PhD student from the University of Pretoria. Her research focus is primarily on public communication, intercultural communication and development communication. She currently holds an MCom degree in Communication Management. Ms Selebi teaches Business Communication Skills to approximately 2000 first-year BCom students a year while also lecturing Strategic Corporate Communication on Honours level. In addition to her teaching responsibilities, Ms Selebi assists as a communication course consultant for the Actuarial Society of South Africa. She provides communication training for participants of the Albertina Sisulu Executive Leadership Programme in Health (ASELPH) which is an executive-level training and support programme for leaders and managers who drive health system transformation in South Africa. Before her time as a lecturer, she worked as a junior communication consultant at Burson-Marsteller Africa, working on accounts such as McDonald’s, Huawei and Telkom Mobile.

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