TSIBA Customer Relationship Management

Course Fee R799.00

What is this course about?

This course explores the relationship between a business and its customers. In this course you will learn about different types of customers, techniques for working with customers and how to build customer relationship skills. You will also learn how technology can be used to enhance customer relationships, and how to win back defecting customers.

Who should be doing this course?

This course is suitable for anyone who is interested in learning more about customer relationships in business.
Whether you are a new business owner, wanting to create customer relationships, or an established organization seeking for ways to improve your customer relationships this course will teach you how to build effective and profitable customer relationships.

Learning outcomes

After completing this course, you should be able to:

  • Describe the types of customer relationships in business
  • Discuss ways of getting to know your customer
  • Use different techniques for building customer relationships
  • Manage customer retention
  • Review the use of technology in building customer relationships
  • Identify reasons why customers leave

How is your course mark calculated? 

Your course mark is calculated using the average mark obtained in each of the Chapter tests. In order to pass this course, you must obtain a final course mark of at least 50%. This means that even if you fail a few of the chapter tests, if your test marks in the other chapter tests are high enough you will still be able to pass the course. Good Luck!

Study at your own pace!

We’ve created our courses to suit your busy life! The duration of this course is based on a student guide where one 300 – 500 word article is read per day, and the assessment is done on a separate day after the relevant articles have been reviewed. But you can do the course in your own time and at your own pace. If you choose to do two readings per day, it will take you half of the estimated time, four readings per day means doing the course in a quarter of the time etc. We leave that decision up to you!

In the 6 chapters of this course you'll be covering the following areas:

CHAPTER 1 Introduction To Customer Relationships
CHAPTER 2 Getting To Know Your Customer
CHAPTER 3 Building Customer Relationships
CHAPTER 4 Customer Retention
CHAPTER 5 Customer Relationships And Technology
CHAPTER 6 How To Win Back Customers

TSIBA Business School


TSIBA Business School is an accredited higher education institution offering graduate and post-graduate business qualifications. Founded in 2004, TSIBA Business School aims to prepare exceptional and ambitious graduates to have a profound impact on their world and their own future.

Building Block To CRM!!!

Willem Joubert

This course is the best building block to give you an idea of what to expect in the marketplace and how to handle the situation. This course was an eye opener and showed me how much there is to learn and to grow into the marketplace. This course will help me to understand my client and how to build on our relationship. Thank you for the great courses Educate24



Thabang Mmelusi

i have done all my courses , and i must that they were all interesting and guileful. thank you Tsiba!


Let's satisfy our clients.

Locricia Maepane

I'm glad I registered for this course, it has reminded me on how important it is to always know that my clients are satisfied with my service,because in that case I will be building a long lasting relationship of which it starts from the client's being satisfied with the service they received and that's the trust and loyalty are being born,and guess what they will develop a brand love and boom "word of mouth " and the business grows.


Simple and too basic

Odwa Mhlola

It was a nice course, way too basic and simple, though. I can't complain, nonetheless. A room for improvement is always there.


Customer Relationship Management

Zongezile Paul Manana

Big-up to Educate24, thanks once again.

Not sure if this is the right course for you?

Let one of your career counselors help you make the right choice.

Related Courses

Marketing Management Level 1

Convener: Ras Smit

Have you ever wondered how our groceries, clothing, cell phones, computers, cars (and just about every other other product in the world) is made available - so we can...
read more

TSIBA Office Management

Convener: TSIBA Business School

As customer needs evolve, so too do business needs. The one thing that a business must rely on in this dynamic environment, is a strong support structure, one of which is...
read more

Microsoft PowerPoint For Beginners

Convener: Luigi McLeod

RELATED COURSES: If you liked this course, we think you will also like: Microsoft Excel Level 1 A Guide To Windows 7, 8 And 10 Microsoft Word 2016 For Beginners WhatsApp...
read more

TSIBA Professional Conduct and Organizational Ethics

Convener: TSIBA Business School

The aim of this course is to grow and develop your understanding and application of two aspects of ethics: professional conduct and organisational ethics. Course overview...
read more

TSIBA Conflict Management and Negotiation Skills

Convener: TSIBA Business School

The course is developed and endorsed by TSiBA Business School. Conflict is driven, managed and resolved at an emotional level. Emotions in turn, are shaped by the...
read more

Personal Branding

Convener: Dr. Mark Vella ND

"To be in business today, your most important job is to be head marketer for the brand called You." Tom Peters You and I, live in a fast-paced dynamic world full of...
read more