TSIBA Office Management

Course Fee R799.00

What this course is about?

As customer needs evolve, so too do business needs. The one thing that a business must rely on in this dynamic environment, is a strong support structure, one of which is reliance on a strong administrative backbone.

Office administration is a broad field and encompasses several administrative tasks that a business needs to deliver its services impeccably. In this course, we have selected a few fundamental areas that you need to focus on to start your journey as an office administrator.  We will discuss professionalism, the importance of communication and time management skills. We highlight steps for record keeping, making travel arrangements and introduce a discussion on developing excellent services to internal and external customers. We will end off with advice on making the most you work life, career and future.


Who should be doing this course?

This course is suitable for school leavers and recent graduates about to enter the workplace for the first time. Junior employees or Interns will also benefit from this course.


Learning outcomes

After completing this course, you should be able to:

Understand and demonstrate the fundamentals of being a professional in terms of attitude, ability and appearance

Understand and demonstrate the importance of developing suitable communication skills both verbally and in writing

Understand and demonstrate what it takes to be an effective listener

Understand the value of providing excellence service to internal and external customers

Identify the steps for establishing a record keeping system

Identify the steps for making travel bookings effectively

Understand the importance of developing plans to build your future and career


How your final mark is calculated?

Your course is mark is calculated using the average mark obtained in each of the Chapter tests. In order to pass this course, you must obtain a final course mark of at least 50%. This means that even if you fail a few of the chapter tests, if your test marks in the other chapter tests are high enough you will still be able to pass the course. Good Luck!


Study at your own pace!

We’ve created our courses to suit your busy life! The duration of this course is based on chapters and video clips to watch. Short multiple choice questions after chapters test understanding and possible application of knowledge. You can do the course in your own time and at your own pace. If you choose to do two readings per day, it will take you half of the estimated time, four readings per day means doing the course in a quarter of the time etc. We leave that decision up to you!

In the 7 chapters of this course you'll be covering the following areas:

CHAPTER 1 Developing a professional approach
CHAPTER 2 Effective business communication skills
CHAPTER 3 Managing time for improved efficiency
CHAPTER 4 Service excellence for internal and external clients
CHAPTER 5 Managing Files and Records
CHAPTER 6 Organising Business travel arrangements
CHAPTER 7 Taking Ownership

TSIBA Business School


TSIBA Business School is an accredited higher education institution offering graduate and post-graduate business qualifications. Founded in 2004, TSIBA Business School aims to prepare exceptional and ambitious graduates to have a profound impact on their world and their own future.

Professor Elsamari Botha



Jabulani Radebe

Jabulani David Radebe

It was best course have done so far lot of work but very interesting so excited about this certificate

Not sure if this is the right course for you?

Let one of your career counselors help you make the right choice.

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