Understanding The Consumer Protection Act

Course Fee R799.00

What is this course about?

This course is about the Consumer Protection Act that was signed into law in 2009. In terms of this Act consumers have certain rights and may enforce these rights. To be able to do this, however, they need to understand their rights and the complaints procedures in terms of the Act. This course will serve as an introduction to the Act and offers the learner a broad understanding of the protection of consumers in South Africa.

Who should be doing this course?

Since everyone can and will at some point be a consumer, anyone who is interested in understanding South African consumer protection and how the law facilitates this protection could find this course insightful. This course focuses on consumers and their rights in terms of the Consumer Protection Act and is presented in a simple and uncomplicated manner that explains legal concepts to anybody who makes use of goods and services. No prior legal experience or knowledge is required for this course.

Learning outcomes

This course will look at what the Consumer Protection Act is, understanding certain terms and phrases used in the Act, who’s who in terms of the Act, what actions (transactions, goods and services) the Act applies to, the rights given to consumers in terms of the Act and how consumers can enforce these rights where they have been infringed.

How is your course mark calculated?

Your course mark is calculated using the average mark obtained in each of the Chapter tests. In order to pass this course, you must obtain a final course mark of at least 50%. This means that even if you fail a few of the chapter tests, if your test marks in the other chapter tests are high enough you will still be able to pass the course. Good Luck!

Study at your own pace!

We’ve created our courses to suit your busy life! The duration of this course is based on a student guide where one 300 – 500 word article is read per day, and the assessment is done on a separate day after the relevant articles have been reviewed. But you can do the course in your own time and at your own pace. If you choose to do two readings per day, it will take you half of the estimated time, four readings per day means doing the course in a quarter of the time etc. We leave that decision up to you!

In the 5 chapters of this course you'll be covering the following areas:

CHAPTER 1 Introduction And Background To The Consumer Protection Act
CHAPTER 2 Understanding The Terminology And Phrases
CHAPTER 3 Fundamental Consumer Rights
CHAPTER 4 Fundamental Consumer Rights (continued)
CHAPTER 5 Enforcing Consumer Rights

Larisse Prinsen


Larisse Prinsen holds the degrees LLB, LLM and LLD (Pret.). She previously worked as an Academic Associate in the Department of Public Law, University of Pretoria while completing her LLM degree. As part of her LLD research, she spent time at Oxford University and the University of Edinburgh (UK). She also completed her articles and lectured, presented and coordinated various distance learning modules at the University of South Africa, and the University of the Free State. She is currently a full time lecturer.

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