Hospitality

Working In A Hotel

Course Fee R799.00

What is this course about?

This course is a must for anyone who would like to peruse a career in the hospitality industry. You will get an overview of the industry and see what opportunities await. The chapters will demonstrate where the hotel industry fits into the tourism industry, and what the tourism industry means for South Africa. You will learn the terminology, structure and essential qualities of a successful employee in hospitality.

Who should be doing this course?

The travel and tourism industry is a massive employer of South Africans. This introduction to hospitality will help equip you with the basic knowledge to start your journey. This course is perfect for all those who are:
•    Looking to get a job in a hotel
•    Wanting to see if the hotel industry is an attractive study option
•    Employees in a hotel who want to understand the ‘bigger picture’ with plans to advance into a better position. 
•    B&B owners who want an idea of what the industry is all about on a larger scale.
•    Employers who want to train their staff in hospitality essentials.

Learning outcomes

After completing this course, you should be able to:
•    Understand what the hotel business is about and how it fits into the tourism industry.
•    Know the aim and basic function of hotel industry staff
•    Understand the difference between the kinds of graded establishments and hotel restaurants. 
•    Understand the various jobs, duties and responsibilities in the hotel industry.
•    Understand the difference between the front and back of house
•    Know the positions and roles in the front of house 
•    Know the positions and roles in the back of house 
•    Understand the importance of good service for employees in the hotel industry 
•    Know the basic qualities of a service orientated employee
•    Understand why guest communication is so important in hospitality 
•    Know the key components and qualities of someone who creates memorable guest experiences

How is your course mark calculated?

Your course mark is calculated using the average mark obtained in each of the Chapter tests. In order to pass this course, you must obtain a final course mark of at least 50%. This means that even if you fail a few of the chapter tests, if your test marks in the other chapter tests are high enough you will still be able to pass the course. Good Luck! 

Study at your own pace!

We’ve created our courses to suit your busy life! The duration of this course is based on a student guide where one 300 – 500 word article is read per day, and the assessment is done on a separate day after the relevant articles have been reviewed. But you can do the course in your own time and at your own pace. If you choose to do two readings per day, it will take you half of the estimated time, four readings per day means doing the course in a quarter of the time etc. We leave that decision up to you! 

In the 6 chapters of this course you'll be covering the following areas:

CHAPTER 1 What Makes Up The Hotel (accommodation) Industry?
CHAPTER 2 Types of Hotel Establishment
CHAPTER 3 Hotel Structure And Management
CHAPTER 4 Food & Beverage Department
CHAPTER 5 The Importance Of Service
CHAPTER 6 Communication With Guests
Thumbnail_eric_collier

Eric Collier

Educator

Eric Collier has a Masters Degree in Hospitality Management and has 28 years of industry experience and 17 years of academic experience in the hospitality industry. He has worked for the Southern Sun hotel group, Fedics Food Services and the Port Elizabeth Hotel Group. Eric has spent almost 20 years as a lecturer at the Cape Town Hotel School at the Cape Peninsula University of Technology. He is a NQF assessor for the Tourism and Hospitality Education and Training Authority. Eric has a passion for developing people and loves to pass on wisdom gained in his years of experience in the hospitality industry.

Not sure if this is the right course for you?

Let one of your career counselors help you make the right choice.

Related Courses

Enterprises University of Pretoria: Event Management Course

Convener: Dr Elizabeth Ann du Preez

RELATED COURSES: If you liked this course, we think you will also like: Project Management The Introductory Course in Events Management provides you with a basic overview...
read more

Hotel Housekeeping

Convener: Eric Collier

The housekeeping department of a hotel covers the biggest area of a hotel, has the highest number of staff and has the biggest concentration of capital invested in a hotel....
read more

Restaurant Service Basics

Convener: Newton Hilton Cross

This course is designed to teach some basic principles on Table and Restaurant Service. This course discusses the servers’ job, types of establishments, and...
read more

Marvellous Maids Domestic Work: Essentials of Laundry Skills

Convener: Clare Shuttleworth-Richardson

Laundry skills are applicable to nearly everyone. Every day, millions of items of clothing are washed, dried and replaced in closets around the country. The skills to correctly...
read more

Marvellous Maids Domestic Work: Essentials Of Housekeeping

Convener: Clare Shuttleworth-Richardson

Onemillion South Africans are domestic workers (constituting around 8% of the country’s total workforce). Among the many duties of a domestic worker are jobs such...
read more

Customer Service Skills

Convener: Dr. Kim Viljoen

This course is designed to introduce the student to the importance and benefits of good customer service as well as how to determine who your customers are and what their...
read more