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Customer Advisor at Capita SA

Call Centre
  • Western Cape, Cape Town CBD
  • Permanent
  • Not Specified

Description

Capita SA , part of the UKs leading outsourcing and professional services company is seeking motivated Customer-Centric individual/s who are ready to provide exceptional customer experiences.

We are looking for agents with a passion for customer service excellence to deal with queries from our UK based clientele. Join the winning team, we offer full training and a host of other great benefits!

Key Responsibilities

Contribute individually and as a member of a team to ensure service levels meet agreed client and internal standards

Handle all customer financial details such as customer account information, credit card details and banking account information with relevant integrity and confidentiality

Deliver a quality service to all customers to ensure customer and client satisfaction

Achieve and deliver effective level of personal work, activities, and high level of performance to meet individually set objectives

 

Requirements

Knowledge and Experience

  • Matric with English as a first language
  • A clear credit and criminal record
  • Minimum 6-12months unbroken  Call Centre Customer Service Experience(non negotiable)
  • Must not be unemployed for more than 3 months
  • Ability to speak, read and write fluently in English
  • Customer focused
  • An enthusiastic, positive and motivated outlook
  • Good communication skills both written and verbal
  • Both customer and quality focused
  • Previous experience of dealing with customers via telephone
  • Work towards individual and team targets\

Monthly basic salary + Shift Allowance

Up to R650 per month just for working weekend shift

Earn up to 20% of your basic salary as a performance incentive (based on KPIs)

Baseline Staff benefits:

Free Transport is provided and is available for shifts that end at 7pm onwards.

Free Medical Aid (Primary Care) is provided.

Shift allowance

Performance bonus

Maternity benefits

 

Job added on 12 June 2019. Apply before Sun, 11 Aug 2019, 23:59 to qualify.

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