Capita SA , part of the UKs leading outsourcing and professional services company is seeking motivated Customer-Centric individual/s who are ready to provide exceptional customer experiences.
We are looking for agents with a passion for customer service excellence to deal with queries from our UK based clientele. Join the winning team, we offer full training and a host of other great benefits!
Contribute individually and as a member of a team to ensure service levels meet agreed client and internal standards
Handle all customer financial details such as customer account information, credit card details and banking account information with relevant integrity and confidentiality
Deliver a quality service to all customers to ensure customer and client satisfaction
Achieve and deliver effective level of personal work, activities, and high level of performance to meet individually set objectives
Knowledge and Experience
Matric with English as a first language
A clear credit and criminal record
Minimum 6-12months unbroken Call Centre Customer Service Experience(non negotiable)
Must not be unemployed for more than 3 months
Ability to speak, read and write fluently in English
An enthusiastic, positive and motivated outlook
Good communication skills both written and verbal
Both customer and quality focused
Previous experience of dealing with customers via telephone
Work towards individual and team targets\
Monthly basic salary + Shift Allowance
Up to R650 per month just for working weekend shift
Earn up to 20% of your basic salary as a performance incentive (based on KPIs)
Baseline Staff benefits:
Free Transport is provided and is available for shifts that end at 7pm onwards.
Free Medical Aid (Primary Care) is provided.
Job added on 12 June 2019. Apply before Sun, 11 Aug 2019, 23:59 to qualify.