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Back Office Support Engineer: Radio Access Network (RAN) at Quest Staffing Solutions

  • Gauteng, Sandton
  • Contract
  • Not Specified



We're seeking an experienced Back Office Support Engineer: Radio Access Network (RAN), for a 12-month (renewable) contract, in the Sandton, Gauteng area! 

Our ideal candidate would come from the Telecommunications sector.

Duties & Responsibilities

  • Perform Second line support for all RAN NEs
  • Provide Remote support to all FMs team if required
  • Need to work on site if required (in case FM team failed to solve the issue by remote support)
  • Engineers should be the Case owner once she/he gets the case from TL must coordinate directly with other departments till the issue get solved
  • Insure to solve the problem/Case within agreed SLA
  • Responsible to answer all technical queries raised by customer
  • Responsible to maintain all network & individual NEs KPI to agreed value
  • Escalate the trouble ticket to CARE if issue not solved within agreed time, and follow-up issue with CARE until solved
  • Configuration Management and implementation of the plan provided by planning
  • Daily health check performance and analysis, report immediately in case of any ambiguity
  • Implement planned activities, like BSC Migrations, BTS Site Re-homing, Integration of new node integration in the network
  • Check the Network Utilization on daily basis and then suggest and implement the Radio/TC expansion
  • Implementation of New Software/CDs whenever available /Required
  • Ensure Trouble ticket management, Fault diagnosis, Remote fault resolution, Management and control
  • Monitor the systems critical/Major alarms on daily basis and perform activity to minimize the occurrence
  • Attend weekly meeting with the customer and is responsible to provide valid answer to all customer concern


Desired Experience & Qualification

  • Diploma or Degree
  • 4 Years experience in telecoms
  • Ability to train other engineers
  • Performance management, stats collection from Net Act (KPI Browser, Reporting Suit)
  • Communication skills at CxO level
  • Customer Expectation Management
  • Configuration Management and implementation of the plan provided

Package & Remuneration

Salary is market-related and negotiable, based on experience and qualifications. 

Job added on 15 May 2019. Apply before Sun, 14 Jul 2019, 23:59 to qualify.