Careers24 Jobs C24_powered

Account Manager/Consultant (ERP Systems) at Kerry Kopp Recruitment Specialists

IT
  • KwaZulu-Natal, Durban Northern Suburbs
  • Permanent
  • Not Specified

Description

 

 

 

Working with ERP systems: SAP, Pastel Evo, AccPac etc.

Strong understanding of a manufacturing process (Bill of Materials, Costings, Stock Control)

Dealing with customers

 

 

Support Existing Client Base (JHB & KZN clients):

1. Post implementation follow-up; ensuring all systems are being used correctly

2. Manage client queries

3. Resolve client issues timeously

4. Resolve client issues accurately

5. Client visits (KZN & JHB)

6. Assisting with client upgrades where necessary

7. Answering phones calls & telephonic support

 

 Project Management & Administration:

1. Project manage the implementation of Company Products\Modules

2. Create & maintain project file (quote, contract, debit order authorisation, statement of work, project plan, minutes, processes, communiqué)


3. Create and Manage project plan

4. Manage deliverables as per project plan dates

5. Manage company project resources: Trainers and report writing

Business Analysis & Data Gathering:

1. Conduct data gathering phase of project:

a. Set up required business analysis interviews / workshops

b. Conduct business analysis interviews / workshops

c. Gather required data for configuration

d. Obtain all examples of clients existing reports that are required

2. Document / map business processes

3

Design, Build & Test:

1. Build and configure iSync products as per Data Gathering phase and client requests:

a. Configure database & Install files

b. Import data

c. Test

Installation:

1. Conduct the installation of Company Modules onsite:

a. Install Required Server Applications: Install SQL etc.

b. Execute user installations

. Document business rules and client requests

 


Other:

1. General Departmental Administration

2. Ability to travel: the position will be based at the KZN (Umhlanga) offices but travel will be required for client support and new implementations. Most travel will be to JHB.

 

 

 

Working with ERP systems: SAP, Pastel Evo, AccPac etc.

Strong understanding of a manufacturing process (Bill of Materials, Costings, Stock Control)

Dealing with customers

 

Competencies

 
 

 

Requirements

Relevant Tertiary Qualification: BCOM, BSC

 

 

 

Working with ERP systems: SAP, Pastel Evo, AccPac etc.

Strong understanding of a manufacturing process (Bill of Materials, Costings, Stock Control)

Dealing with customers

 

Job added on 08 November 2019. Apply before Tue, 03 Dec 2019, 23:59 to qualify.

Related Courses

Microsoft Excel Level 1

Convener: Dr Rousseau Lötter

What this course is about Course 1 of the Excel series is designed for people who have never worked in Excel or have only the most basic of experience, and want to get...
read more

Microsoft Word 2016 For Beginners

Convener: Luigi McLeod

Microsoft Word is the most popular word processing on the market and is available on platforms such as Windows, Apple MAC and Android. The Microsoft Word...
read more

WhatsApp for iPhone: A Quick Guide

Convener: Luigi McLeod

WhatsApp is a mobile messaging service that makes use of the user’s mobile phone number as a user account and their internet connection, either via cellular or...
read more

WhatsApp for Android: A Quick Guide

Convener: Luigi McLeod

WhatsApp is a mobile messaging service that makes use of the user’s mobile phone number as a user account and their internet connection, either via cellular or Wi-Fi, to...
read more