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Operations Manager - Limpopo at to be discussed

Management
  • Limpopo, Limpopo
  • Contract
  • R720 000.00 - R920 000.00 Per Year

Description

Responsibilities:

  • Compile and maintain accurate customer information database
  • To establish effective working relationships between internal and external clients through continues support, collaboration on strategy while focusing on customer centric values
  • Improve the management of customer queries, service delivery, reporting to customers, and interaction methodology with customer.
  • Redirect customer queries, complaints and requests to the relevant division within the company in order to resolve and give feedback to the customer.
  • Prepare and distribute detailed and accurate weekly, monthly, quarterly and yearly feedback reports.
  • Responsible by providing a timely response and co-ordination of relevant solutions to all relevant for all internal and external stakeholders through utilizing the appropriate communication channels.
  • Provide support and assistance to internal and external customers.
  • Provide feedback to management on areas of improvements.
  • Collaborate with clients to identify, draft and implement value added services.
  • Establish and manage partnership agreements with the aim to establish annuity revenue and reciprocal business streams
  • Contribute actively in process and quality improvements within the NOCC and Call Centre environment

Monitor and make suggestions to improve the Operational Service Level Agreement [SLA] on an ongoing basis.

Requirements

Experience:

  • Minimum 10 years experience in dealing with customers
  • Minimum 5 years experience in operational NOCC and Call Centre management
  • Demonstrated proficiency in preparing client/service documentation.
  • Proficiency in Microsoft Word, Excel and Outlook computer skills.
  • Knowledge of creating and maintaining customer database
  • Knowledge and understanding of Multivendor Solutions and Multi-vendor Managed Service Support Functions
  • Proven track record in developing, defining and implementing of implementation, Integration and customer support systems
  • Experience in providing support and training for technical and non-technical clients
  • Experience in understanding the implementation and management contract management (compiling and managing Service Level Agreements to vendors and Customers)
  • Experience in setting up and managing shareholder/partnership relationships
  • Extensive knowledge in various service management techniques
  • Must be highly efficient and organized, and able to handle multiple tasks with ease and professionalism
  • Ability to be proactive, prioritize and work under tight deadlines in a service oriented and sales driven environment

Ability to work fast and accurate

Job added on 02 September 2019. Apply before Fri, 01 Nov 2019, 23:59 to qualify.

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